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Customer Information

GENERAL INFORMATION

In order to make your visit to Coussoulis Arena safe and enjoyable here are a few tips:

No video, audio or cameras with professional lenses (pending on the performer).
No digital cameras or laser pointers.
No recorders, weapons, pets, or anything inherently dangerous are allowed in the venue.
Patrons with disabilities: please call (909) 537-7360 in advance for accommodations and procedures.
There is no smoking in the building. Smokers may use the upper level NW door to exit and smoke.
Signs are allowed as long as they are not derogatory, obscene, do not block the view of other guests and is not attached to a pole.
Children over the age of 2 years of old must have a ticket for admittance.
Event seating capacity depends on staging and production requirements.
There is no re-entry unless specifically allowed by a house manager or usher for the purpose of returning something to the car etc.

Fully staffed by the Coussoulis Arena
Three windows to serve walk-up patrons the day of the event
Regular box office hours Monday-Friday, 10:00 a.m. -4:00 p.m.
Extended ticket office hours arranged for each event.
After-hours recorded event information line
Tickets also sold through TicketMaster.
Telephone orders taken with a Credit Card (Visa or MasterCard) purchase only.
There are no refunds or exchanges issued; please carefully review the event and seat selection.
A service charge may apply to the tickets purchased.
Payment Methods: Coussoulis Arena accepts Master Card, Visa Card, check and cash.
The Coussoulis Arena offers a Will Call window that opens approximately 2 hours before show time.
Cancelled Events
- Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to various conditions or situations affecting the staff or audience.
- When this occurs, the Coussoulis Arena makes every effort to ensure the customer receives a prompt refund of the ticket price and associated service charge.
- If an event is cancelled please contact the Coussoulis Arena, (909) 537-7360, for the necessary procedures.

Coussoulis Arena offers a concession stand with food and beverage (non-alcoholic) services.
No outside food or beverages. (The only exceptions are for medical reasons or baby food).
No coolers, bottles or cans.

Locations available for each event
Merchanidse will be available in the event that the artist provides it.
The Coussoulis Arena will collect a percentage of the total merchandise sold during the event; this amount varies per event.
There is not an ATM on premise at the Coussoulis Arena.

California State University, San Bernardino | 5500 University Parkway, San Bernardino CA 92407-2318 | 909-537-5000

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